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14 Day Return Opened iPad

Jesslaa7
Visitor

‎31-10-2021 04:06 PM

Hello,

 

I recently took out a contract for an iPad. Which is for an Apple Pencil I purchased. The iPad I wanted wasn’t in stock, and I was suggested a different one. The person via live chat verified that the iPad they suggested would work with the Apple Pencil. But when I received the item I tried it with the Apple Pencil and they were not compatible.

 

I am wondering whether I am still okay to return and end my contract even though I have opened/set up and used the iPad (to test the Apple Pencil).

 

I am still within the 14 day period but struggle to find anything online about the product actually being used/set up.


Thanks

Jessica  

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎31-10-2021 04:14 PM

You may cancel within the 14-day cooling-off period even when you've opened the box & used the product.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team

‎01-11-2021 08:05 AM

Hi @Jesslaa7

 

Thanks for coming to the community. 

 

I can see you've had some great advice from @XRaySpeX 🙂

 

For information on returning the iPad please see our Returning a phone or device within 14 days, Help page. 

 

Thanks 🙂

 

Leanne.

0 Helpful