incomplete purchas

kelvynrosa
Visitor

‎10-08-2020 05:59 PM - last edited on ‎11-08-2020 09:33 AM by

I forgot to add an item before finalizing the purchase and ended up finishing it incomplete, but I can't go back and redo the order, it has already been issued

Order number: ***************8 Order date: 8 Aug 2020

can I still add the item to my order? or can you cancel so I can issue a new one?

 

[mod edit: removed personal details from the forum]

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-08-2020 07:43 PM - edited ‎10-08-2020 07:44 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return. You can then order what you really want.

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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎11-08-2020 09:36 AM

Morning @kelvynrosa

 

Thanks for coming to the community.

 

If you give us a call and let our Mobile Care team know what item you forgot to add they will certainly see if they can help you get this ordered 🙂

 

Thanks.

 

Leanne.

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