iTunes help

[Matthew1990]

I just got my new iPhone and can’t set up iTunes music as it says I need to pay but I have it on my account for free. Help please

[Chris_B]

@Matthew1990  It’s only on your account but you still need to activate it.  You do this by texting MUSIC to 150 and use the link in the return message. 

[Matthew1990]

Says I have used my free trial and ended yesterday

Sent from my iPhone

[Katie_B]

Hello @Matthew1990. 

Do you have this as a swappable benefit?

Katie 🙂

[Matthew1990]

There saying I have to pay £9.99 a month even tho I got it as a benefit

Sent from my iPhone

[Katie_B]

Hello @Matthew1990. 

How many benefits do you have with your plan?

What shows as active within your My EE?

Katie.

[Matthew1990]

It says I have Apple Music as my special benefit but they are saying I still have 2 pay for it
Always thought Apple Music would be free with a Apple phone

Sent from my iPhone

[Christopher_G · Accepted solution]

Hi @Matthew1990

Welcome to the community.

I recommend speaking to our Mobile Care team on 150 who'll be able to check your account is set up properly.

Let us know how you get on.

Chris