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Charge to Bill not Refreshed on Bill date

Deansgate
Investigator
Investigator

‎08-09-2021 09:42 AM

Hi

 

Can anyone help, I currently have Mobile Phone set as Payment method in iTunes for various subscriptions as well as using BOKU.

 

This has now stopped working and a message says charge to bill limit reached and will reset on my bill date which was 24/08/2021 and the bill paid on 01/09/2021, however the message is still there and the refresh ha not happened.

 

I am aware of the £240 cap on this, but never had this issue before and the amount has always refreshed on the billing date,

 

Thanks

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎08-09-2021 11:35 AM

Hi @Deansgate

 

Thanks for coming back to the community. 

 

If you get in touch with our Mobile Care team, they will get this looked into for you. 

 

Thanks 🙂

 

Leanne.

0 Helpful