Anytime upgrade
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08-11-2021 10:04 AM
I have used anytime upgrade, however my order has no estimated date currently. However, EE are asking for my phone back by 21/11/21 or looking to charge me £385 - am I expected to be without a phone whilst they cannot fulfil my order?
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08-11-2021 10:27 AM
Hello @Tom_o91.
Thanks for coming to the community.
If you have still not received your phone closer to the date of November 21st I would recommend notifying our customer care team who can make note on your account.
Once you have received your new phone, you will then need to return your old one.
Katie.
