Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

iPhone 13 Pro Max Activation problem

Sgiandubh
Established Contributor
Established Contributor

‎04-10-2021 05:38 PM

Just received my iPhone Pro Max and it is refusing to activate, either over 4g, Wifi or connected to a computer running itunes.

 

I previously had an iPhone 11 Pro Max (with EE) and as there wasn't a new sim in the box, i have had to put the old sim into the new phone and it won't activate, for the sake of trying it, i also tried to activate without any sim and it still wont activate.

 

Any ideas? should i have received a new sim card in the package?

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎04-10-2021 08:13 PM

@Sgiandubh  You don’t need a new sim if your old one fits.  Just to check you have put the sim in the device the correct way round ? 

0 Helpful
Sgiandubh
Established Contributor
Established Contributor
In response to Chris_B

‎04-10-2021 10:24 PM

@Chris_B Very good but you cant actually put the sim card in any other way than the correct way because the sim card tray wont allow it

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎05-10-2021 11:54 AM

@Sgiandubh : Around that time there was a complete FB etc. outage that was crippling the whole Net - see No 4G . Try it now. It should now work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Chris_B
Grand Master
Grand Master
In response to Sgiandubh

‎05-10-2021 11:57 AM

@Sgiandubh  You’ll be surprised at how people can force a Sim card in the wrong way round.  

0 Helpful
Sgiandubh
Established Contributor
Established Contributor
In response to XRaySpeX

‎05-10-2021 01:05 PM

@XRaySpeX yeah i found that out because the phone eventually activated after several attempts and then i couldn't get anything Facebook related set up on the new phone but everything else was fine

0 Helpful