Cant use my phone number to make purchases on my iTunes account.
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16-02-2021 06:32 PM
I live in the uk where EE is available to make purchases on the iTunes Store however when I try to link my phone number to my iTunes account it says that it cant be done.
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16-02-2021 07:22 PM
@Minty2 That’s because there is a block on your EE account to stop 3rd party charges being made to your EE account. You’ll need to call customer services to have this removed. You could try texting UNBAR to 150 as it might remove it.
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16-02-2021 07:40 PM
Are you on contract or PAYG?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-02-2021 08:05 PM
I am on payg
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16-02-2021 08:10 PM
Then you can't use UNBAR but will need to call CS.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-02-2021 08:12 PM
What is cs and how do i call them
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16-02-2021 08:16 PM
CS = Customer Service. Call them on the Freephone no. in my sig.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-02-2021 08:32 PM
it’s telling me that i have to use a credit card in order to remove it which is pretty stupid considering that the only reason i am trying to use my number for iTunes purchases is because i don’t have one. If there is any other way let me know but if there isn’t and an EE staff member is seeing this please change that.
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17-02-2021 08:00 AM
Hi @Minty2.
As mentioned above, you will need to call our Customer Care team about this.
They will be able to access your account and help you further.
Jon
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18-02-2021 10:31 AM
I have but it just tells me to come here. I might be doing something wrong so what options do I need to press.
