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Cant use my phone number to make purchases on my iTunes account.

Minty2
Contributor
Contributor

‎16-02-2021 06:32 PM

I live in the uk where EE is available to make purchases on the iTunes Store however when I try to link my phone number to my iTunes account it says that it cant be done.

0 Helpful
10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

‎16-02-2021 07:22 PM

@Minty2   That’s because there is a block on your EE account to stop 3rd party charges being made to your EE account.  You’ll need to call customer services to have this removed.  You could try texting UNBAR to 150 as it might remove it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎16-02-2021 07:40 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Minty2
Contributor
Contributor
In response to XRaySpeX

‎16-02-2021 08:05 PM

I am on payg

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Minty2

‎16-02-2021 08:10 PM

Then you can't use UNBAR but will need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Minty2
Contributor
Contributor
In response to XRaySpeX

‎16-02-2021 08:12 PM

What is cs and how do i call them

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Minty2

‎16-02-2021 08:16 PM

CS = Customer Service. Call them on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Minty2
Contributor
Contributor
In response to XRaySpeX

‎16-02-2021 08:32 PM

it’s telling me that i have to use a credit card in order to remove it which is pretty stupid considering that the only reason i am trying to use my number for iTunes purchases is because i don’t have one. If there is any other way let me know but if there isn’t and an EE staff member is seeing this please change that.

0 Helpful
Jon_K
Former EE Employee
In response to Minty2

‎17-02-2021 08:00 AM

Hi @Minty2.

 

As mentioned above, you will need to call our Customer Care team about this.

 

They will be able to access your account and help you further.

 

Jon

0 Helpful
Minty2
Contributor
Contributor
In response to Jon_K

‎18-02-2021 10:31 AM

I have but it just tells me to come here. I might be doing something wrong so what options do I need to press.

0 Helpful