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Cant get proof of purchase on account I payed off early

Profile closed
Not applicable

‎01-10-2021 11:43 PM

I needed to port my number to a different network. I was told this was fine but I would have to pay off my contract in full. I did this and the customer care team are saying that the account is showing up as cancelled. They can't get me a proof of purchase that I need for my warranty? Is paying off the contract in full not a purchase? I don't have my original receipt but it shouldn't be this hard to get a  copy!

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎01-10-2021 11:52 PM

No, it's the original purchase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Profile closed
Not applicable
In response to XRaySpeX

‎02-10-2021 02:29 AM

What? I just need a proof of purchase. The original they may have sent me by post or email cant be so valuable that there is only one in existence.

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Leanne_T
EE Community Support Team
In response to Profile closed

‎02-10-2021 08:26 AM - edited ‎02-10-2021 08:26 AM

Hi @Profile closed

 

Thanks for coming back to the community. 

 

I've sent you a private message for some extra details.

 

Leanne.

 

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