Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re-occuring problem with payment system

jam108
Visitor

‎06-12-2021 10:08 PM

Hi everyone,

If I pay my bill early before 1st of the month, a few days later it suspends my account for some reason because it cannot do some simple math.

Also when this happens both the app, website and telephone payment system fails to work. For everything that is holy with the voice -  "im sorry there appears to be a problem with the payment system" is EE's evangelical voice telling me they can't be bothered to fix the problem for 8 soild months now.

It does not matter what debit card I use, it just immediately refunded my card, how delightful. 

Some of us don't want to be on the phone for 30 minutes. This has been going on for approximately 8 months now, and im getting weary.

Who ever programmed your payment software didn't do simple math, can't even deduct off a pending bill either coherently without suspending my service!

 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-12-2021 06:44 AM

Hi @jam108 

 

Set up a direct debit? 

 

Billing starts 10 days before your bill is due, it also takes 24/36 hours to process payments so if you are paying last minute then your account maybe suspended and a late payment mark on your credit file. 

 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-pay-my-phone-bill

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.