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Card declining

charlieam
Visitor

‎04-10-2021 09:56 PM

For some reason, I’m repeatedly being told that my bank details are incorrect when trying to pay my bill. I’ve been able to use my card for other online purchases, bills etc so that can’t be the issue. I’m inputting all the details correctly and triple checking Everytime but it’s still saying declined. My account is now suspended because the bill is overdue but I’m trying to pay!! Anyone help?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-10-2021 10:11 PM

Hi @charlieam 

 

Please see here for ways to pay your bill.

 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/pay-your-mobile-or-broadband-...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎04-10-2021 10:12 PM - edited ‎04-10-2021 10:14 PM

 

Probably the quickest way

 

Use these details to transfer from a UK bank account:

  • EE account number: 31012304
  • EE sort code: 40-02-50
  • payment reference: your EE account number
0 Helpful