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content lock

abz121
Visitor

‎04-10-2021 09:38 PM

trying to turn my content lock off, it was on moderate before and I did not change it to stick, I am 17 and I am the only one with access to my PAYG sim and didn't get notified at all about it being on strick, just randomly stopped working. any advice?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-10-2021 10:13 PM

Hi @abz121 

 

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

If this doesn't work then unless you are 18 you cannot remove it fully I don't believe.

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎04-10-2021 11:24 PM

You won't find the above settings for PAYG. On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. But as you're only 17 you won't be able to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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