iPhone suddenly not sending non iChat photo text messages

[Sally38]

I have an old iPhone on a basic EE monthly contract - photo messages always charged as extra ... It recently stopped sending non iChat photos - send bar always stops at about 95% & red circle with exclamation marks then appears. I've tried sending to various friends & family using different phones & networks, but always with the same result. Went in my local shop & was sold an upgraded contract to fix the problem ... still doesn't work. Went back to shop who said they don't deal with technical issues!

I have tried all the internet 'fixes' I can find - making sure have MMS on, resetting network & by complicated means re-sizing photographs as text message no longer asks me for a size as emails do, etc.

So, what next?  I am really annoyed, I feel I've been mis-sold a contact & my phone still doesn't work. 

[Sally38]

I can't - it's too big for newer phones in the household & too small for older ones ... I've reset/re-booted/iChat on/off/ spend cap on/off/cleared caches/ MMS/SMS on/off etc etc ...
Feel **bleep** as the EE shop sold me upgraded contract & tied me in for another two years, allegedly to solve the problem & then told me they didn't deal with technical issues - in that case why did they sell me the new contract as a fix? If my phone is too old suddenly - just say ... If I have to buy an add-on - just say ... 😞

[Leanne_T]

Hi @Sally38

Thanks for coming back to me.

If you get in touch with our Tech Gurus on 150, they can get this looked into further for you and run through some troubleshooting.

Let me know how you get on 🙂

Leanne.