iPhone suddenly not sending non iChat photo text messages

[Sally38]

I have an old iPhone on a basic EE monthly contract - photo messages always charged as extra ... It recently stopped sending non iChat photos - send bar always stops at about 95% & red circle with exclamation marks then appears. I've tried sending to various friends & family using different phones & networks, but always with the same result. Went in my local shop & was sold an upgraded contract to fix the problem ... still doesn't work. Went back to shop who said they don't deal with technical issues!

I have tried all the internet 'fixes' I can find - making sure have MMS on, resetting network & by complicated means re-sizing photographs as text message no longer asks me for a size as emails do, etc.

So, what next?  I am really annoyed, I feel I've been mis-sold a contact & my phone still doesn't work. 

[bristolian]

Is this affecting all MMS messages? Or, perhaps, just replies?

If you try creating a brand new photo/video message and send it to yourself for test purposes, does this send/receive ok?

Is this happening when you're using the mobile network, or WiFi? Or both? Can you use the internet ok in either/both scenarios?

It may be worth making sure your MMS settings are correct, which you can do here 

[Sally38]

Thanks, I'll give those suggestions a go. 🙂

[Leanne_T]

Let us know how you get on @Sally38

Hope these suggestions fix this for you 🙂

Leanne.

[Sally38]

Alas, doesn't work ... iChat fine. MMS set up OK. Others can text massage photographs to me, but I just can't seem to send photo via them to non Apple devices anymore over the EE network.:(

[Leanne_T]

Hi @Sally38

Thanks for coming back to us.

Could you text SPEND CAP to 150 and let me know the reply?

Leanne.

[Sally38]

Just a message saying I can set a spend cap up to £50 ... etc, etc ... 😐

[Leanne_T]

Thanks for trying this @Sally38

Do you have another phone you could you try your SIM card in to see if the message sends?

Leanne.

[Sally38]

Still not working ... 😞

[Leanne_T]

Hi @Sally38

I am sorry to hear this.

Have you tried your SIM card in another device?

Thanks 🙂

Leanne.