Ordered New sim how long does it take to dispatch

[Fateha23]

Hi 

please I am in urgent need of help

ive swapped my old number for a new one with the same contract I am on till November 2022.

since I’ve done that I had difficulties sending sms messages and receiving them. I’ve called the 150 number Elizabeth from EE tech care sorted it out yesterday morning  and I was able to send messages again however now the night has come my signal has completely lost I am not able to make any calls receiver them let alone send messages or receive them or have no data and I’m on a 100gb a month data plan. I think she ordered me a new sim with my new number on it because my old sim has my old number so my husband said best to start fresh with a new sim HOWEVER I am left here with no signal at home only with my home wifi and I need to be able to go out to do my errands and such… sorry for the lengthy post I was hoping will EE not leave me stranded and delivery the next day??? Like please don’t say it takes up to damn 3 days because I’m here with nothing to call with and this is my only phone. 

[Christopher_B]

Hi @Fateha23

I hope you're well and having a nice weekend, other than this issue of course.

I would just like to clarify a few things so I can get a better picture of what is going on.

You said that you said you 'swapped my old number for a new one with the same contract I am on till November 2022'. Could I please check what the reason was for the changing of the SIM and was it the same number? 

Thanks 

Chris

[Fateha23]

Hi Christopher 

thank you for the immediate response

ive changed my old number to a new one as I’ve been receiving nuisance calls around midnight late 4am - 5am and it’s been happening quite so often when I pick up it’s no body on the phone line answering me almost like harassing me as I’m well asleep too. EE tech was real helpful in changing my old to new number over to my current contract plan. So my old number ended with 5566 and my new one is 9046. Still however the same contract though.

[Christopher_B]

Thanks for that information @Fateha23 I appreciate it. 

Have you been able to check our Network Coverage Checked to see if we are having any issues in the area?

Thanks 

Chris

[Fateha23]

I’ve done a check and there’s no known problems in the area.

[Christopher_B]

Thanks @Fateha23 I just wanted to check that as it could have been an issue.

As it's not then you'll need to have a chat with our customer care team to find out why your current SIM seems to have disconnected, before the new one has arrived. 

Do you have access to another phone to call us, maybe a friend or family members phone? 

Thanks 

Chris