Galaxy watch trade in £200

[Habanero78]

The page for the new galaxy watch 4 says get up to £200 trade in - but I can't seem to select this when going through the check out process. I have a galaxy watch active2 to trade in

https://shop.ee.co.uk/auth/watches/add-pay-monthly-watches/samsung-galaxy-watch4-classic

How can I add the trade in value to my order or find out details for how this works and how much my active2 will get me?

[Christopher_B]

Hi @Habanero78

I hope you're well and having a nice day, are you up to much or having a chilled one? 

If you don't see the options online then the best thing to do is have a chat with our upgrades team, they should be able to get this all sorted for you.

Thanks 

Chris 

[P7DDY]

Hi am the same it won't let me, its sending the Tex to my watch number on ESim, which is a phantom, it should be going to my mobile, then phone up guy says am not eligible, but have a note 20 ultra Samsung watch fromm EE, and av got broadband with EE, just to fling that in, some1 help.. 

[Christopher_B]

HI @P7DDY

When you spoke to us over the phone did the agent advise why he thought you weren't eligible? 

Thanks 

Chris

[P7DDY]

Hi, he says I never got watch from EE, but I did I have invoice, and I'm due a upgrade, no fees as it says it in my EE account.

But when go to get upgrade, it's my watch number which is ESim, as you know when I get texs on watch its my mobile, number, watch is lte. Regards

[Christopher_B]

@P7DDY It's strange that the agent would think you don't have a watch with us, how long have you had it and did you get it direct from us on contract? 

Thanks 

Chris