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Upgrade offers

Simon1231e
Contributor
Contributor

‎12-08-2021 01:05 PM

Hi, I ordered the Galaxy Fold 3 last night via upgrade. Does this include the starter pack? Or is it new customers only? I couldn't find it detailed in any terms and conditions. 

 

Also, in the emails I've received, none of them mention the free xbox game pass. Is this included? Both seem to be part of the offer when you order as a new customer. Thanks. 

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10 REPLIES 10
Christopher_G
EE Community Support Team

‎12-08-2021 03:23 PM

Hi @Simon1231e

 

Welcome to the community.

 

Yes, if you have pre-ordered the Samsung Z Galaxy Fold 3 on a Smart plan or a Full works plan, you'll get the Xbox Game Pass Ultimate.

 

Chris 

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Simon1231e
Contributor
Contributor
In response to Christopher_G

‎12-08-2021 03:32 PM

Hi Christopher, 

 

Thanks for that. Do you know about the starter pack which is offered?

 

The reason I ask is that if you add the offer as a new customer, the starter pack automatically adds to the basket. Wheras as an upgrade, it doesn't, it's missing.

 

Should we be getting it for upgrades?

 

Thanks. 

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Christopher_G
EE Community Support Team
In response to Simon1231e

‎12-08-2021 03:40 PM

Could you send me a screenshot please, @Simon1231e?

 

I'll see if I can find some more information on this starter pack.


Thanks


Chris

0 Helpful
Drewhl94
Established Contributor
Established Contributor
In response to Christopher_G

‎12-08-2021 08:47 PM - edited ‎12-08-2021 08:47 PM

@Christopher_G 

Is the fold 3 not available for 'upgrade anytime' upgrades? Only the flip 3 shows up for upgrade anytime and the fold 3 is only giving the option of adding an additional lin

Christopher_G
EE Community Support Team
In response to Simon1231e

‎13-08-2021 08:16 AM

Hi @Simon1231e

 

It should be available, as far as I'm aware. It may be worth speaking to our Mobile Care team, if it's not showing for you.

 

Chris

0 Helpful
Simon1231e
Contributor
Contributor
In response to Christopher_G

‎13-08-2021 08:18 AM

Thanks for your reply. I'll get in contact with them. 

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Simon1231e
Contributor
Contributor
In response to Christopher_G

‎14-08-2021 08:30 AM

Hi Christopher,

 

I spoke to someone who asked their manager. They weren't really sure and it wasn't really resolved. Is there a way of finding a solution?

 

Many thanks. @Christopher_G 

0 Helpful
Christopher_B
EE Employee
In response to Simon1231e

‎14-08-2021 08:44 AM

HI @Simon1231e

 

I'm sorry the team were unable to answer this for you. 

 

I've looked into it and it does seem to be included in all pre-orders as it's a Samsung offer rather than a network offer. 

 

When you've received your phone just go to the Samsung Claims page and you'll be able to claim the gift.

 

Thanks 

 

Chris

0 Helpful
Simon1231e
Contributor
Contributor
In response to Christopher_B

‎14-08-2021 09:10 AM

That was a quick response, do you ever sleep? 😂

 

Thanks, I'll give it a go. Its a strange way of doing it because this isn't how new customers do it, it just adds it to the ee basket with your order.

 

Nevertheless, I'll try to claim on launch day. Thanks again. 

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