iPhone X Activation Lock engaged

[ken110]

Hi, after my son lost his iPhone I lent him my old (2017) contract iPhone X until he could afford to buy a replacement. A year later he has now  forgotten his Apple ID password and subsequently on returning the phone to me I found that the activation lock had been turned on.

After contacting Apple Support, I got 'proof of ownership' emailed to me from EE but Apple have said it is not enough as the serial number is not stated on the emailed paperwork and I also need a copy of the original delivery note, which I no longer have. Has anyone an idea what I should do next?

[Leanne_T · Accepted solution]

Hi there @ken110

Thanks for coming to the community. 

If you give us a call on 150 or 0800 079 8586, our Mobile Care team can see if they can send you the extra details you need for Apple. 

I hope you get this sorted.

Leanne 🙂