Ring camera on 4G

[gw84]

Hi, first post and hopefully someone could help me. I have a moto g30 with an EE sim. 

I have 2 ring cameras, both work fine when I watch the 'live view' but the moment I am not using wifi, so basically when I am out of the house, the live view, just circles and says 'activating device' and doesn't load the stream.

I have tried the ring forums and the suggestion seems to be problem lies with EE or my phone. 

Any help would be fantastic. Thanks.

[Chris_B]

@gw84  It could be the app not being iPv6 compatible.   I doubt it as more customers will be complaining about it, but EE isn’t blocking you from accessing your camera or there will be more customers complaining about that.    You need to double check the settings of the app and also anything on your device.    

[XRaySpeX]

You may be up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which means that you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

If that's the case there is nowt you can do to avoid it.

[gw84]

Thanks for your reply, I dont know what ipv6 means. I have gone through every setting on the ring app and nothing sticks out as obvious as to why the live view does not work. I do wonder if its a setting on my phone?

[gw84]

I have been an EE customer for a number of years and it has not been a problem since recently. I changed from a samsung phone to a motorola and kept with EE through that time. It worked on my old phone but not on the motorola so its probably an issue with that. Any ideas on what to look for in the phone settings itself?

[XRaySpeX]

Look in its APN for APN Protocol. If it's "IPv4/IPv6" try changing it to "IPv4" only.

[gw84]

I went into the phone settings, it said IPv4/IPv6 but there was no option to amend it 😞

[XRaySpeX]

Try creating a new APN as a duplicate of the existing 1 but with APN Protocol = "IPv4" & then make it the default.