Why didn't my credit roll over?

Bazil9
Explorer

‎04-09-2021 02:28 AM

Why didn't my credit roll over?

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎04-09-2021 03:39 AM

@Bazil9 : How do you mean? Wasn't it used to buy the recurring pack your SIM came with once the existing pack expired?

 

What does texting AL to 150 report exactly? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bazil9
Explorer
In response to XRaySpeX

‎04-09-2021 06:26 AM

So sorry I meant my 4.4gb and 78 minutes i had left before it renewed so it should of rolled over.

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Leanne_T
EE Community Support Team
In response to Bazil9

‎04-09-2021 08:27 AM

Hi @Bazil9

 

Thanks for coming to the community. 

 

Can you text BALANCE to 150 and let me know the full reply? 

 

Minutes and texts don't rollover, you can find information on data rollover here.

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Bazil9

‎04-09-2021 02:07 PM

Mins don't roll over; only the leftover data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP