Why didn't my credit roll over?

Bazil9 · ‎04-09-2021

XRaySpeX · ‎04-09-2021

@Bazil9 : How do you mean? Wasn't it used to buy the recurring pack your SIM came with once the existing pack expired?

What does texting AL to 150 report exactly?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bazil9 · ‎04-09-2021

So sorry I meant my 4.4gb and 78 minutes i had left before it renewed so it should of rolled over.

Leanne_T · ‎04-09-2021

Hi @Bazil9

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Minutes and texts don't rollover, you can find information on data rollover here.

Leanne.

XRaySpeX · ‎04-09-2021

Mins don't roll over; only the leftover data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Why didn't my credit roll over?