Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15530 Views
  • 51 replies
  • 65 Helpful

Router wont connect,constantly flashes yellow.

So whenever I turn the router on it starts off green(as normal) and then goes to flashing yellow relatively quickly,then nothing. It only flashes yellow. Tried factory resetting,switching the power off and waiting and turning it back on. Taking the c...

Andrew95 by Explorer
  • 3820 Views
  • 4 replies
  • 0 Helpful

Resolved! Claim Earbuds on S6lite

Could something give me the link for claiming for earbuds from purchasing the S6 lite. Having real trouble finding the correct link  

Bill884 by Explorer
  • 1180 Views
  • 3 replies
  • 0 Helpful

NHS Discount in Monthly Packs

Hi! I have already have the discount code from EE Perks as an NHS worker. I was wondering if I can use that in my Monthly Packs? There's no "Got a Gift Voucher?" option in payment page. Hope someone can assist me with this.Thanks!

jpng by Explorer
  • 434 Views
  • 3 replies
  • 0 Helpful

Resolved! Galaxy Watch 4 firmware update

Hi all, This is a heads up to anyone with the new Galaxy Watch. The firmware for the non 4G models were received over the past week and looks like the 4G models have now started receiving the firmware update. The update is supposed to fix the Blood O...

walkerx by Skilled Contributor
  • 1351 Views
  • 2 replies
  • 2 Helpful

Resolved! Galaxy Watch 4 4G on New Sim-Only

Hi, I've just re-joined and took out a sim-only contract the other day with the first bill generated but not due to be paid until end of month and got my GW4 4G today, so can I add now to my account or will I need to wait until first bill paid. If I ...

walkerx by Skilled Contributor
  • 3551 Views
  • 27 replies
  • 4 Helpful

Thank you to customer service

A huge thank you to Caroline who helped me sort my elderly mother’s issue with her mobile.  I was trying to solve the matter from 80 miles away with a 90 year old mother whose hearing aid was malfunctioning……….! Caroline was so patient and profession...

Moya2 by Visitor
  • 366 Views
  • 1 replies
  • 1 Helpful

Resolved! Orders

Have placed an order and received confirmation and nothing more since, why oh why does you order tracker do nothing more than state it cannot be tracked at this time. Would be helpful if it could give info of what stage it's at and rough estimates of...

Locked phone query

I thought my phone was locked to vodafone and have been using a vodafone sim for last 2 years. Ive requested an unlock code and now Ive been told my phone is actually locked to ee!I'm confused why does it let me use a vodafone sim then?

Shell25 by Investigator
  • 469 Views
  • 4 replies
  • 2 Helpful

Awful variation in 4g download speeds

I live on an island with four masts.  Speeds from one are excellent (65-1105 d 25-45 u)  but the other three are very poor  usually 5-8d and 0u.  More often than not one of the three poor masts fails on speedtest completely.  I keep reporting and kee...

Rob195 by Established Contributor
  • 2169 Views
  • 37 replies
  • 2 Helpful