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SIM Not Supported

alimparry
Investigator
Investigator

‎30-11-2021 06:53 PM

I have an iphone 11 that I got on contract with EE.  After my contract I upgraded to an iphone 12.  I have now tried to put a giffgaff sim into it and it tells me that the SIM isn't supported under the activation policy.  I have tried to phone EE but I can't speak to anyone.  Any thoughts on how I can resolve? Thanks!

0 Helpful
4 REPLIES 4
alimparry
Investigator
Investigator

‎30-11-2021 07:15 PM

This isn't helping but wonder if you got it resolved - I am in exactly the same position, faceid stopped working and apple replaced. Thank you!

0 Helpful
Chris_B
Grand Master
Grand Master
In response to alimparry

‎30-11-2021 07:17 PM

@alimparry   Have you told customer service that the device was exchanged by Apple ?  

0 Helpful
alimparry
Investigator
Investigator
In response to Chris_B

‎30-11-2021 07:18 PM

No, not yet - was just wondering if it had worked.  I will do though, thanks!

0 Helpful
Chris_B
Grand Master
Grand Master

‎30-11-2021 07:27 PM

@alimparry  On the iPhone 11 can you go to Settings>General>About and scroll down to Network Provider Lock.   What does it say next to it 

0 Helpful