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SIM Not Supported

alimparry
Investigator
Investigator

‎30-11-2021 06:53 PM

I have an iphone 11 that I got on contract with EE.  After my contract I upgraded to an iphone 12.  I have now tried to put a giffgaff sim into it and it tells me that the SIM isn't supported under the activation policy.  I have tried to phone EE but I can't speak to anyone.  Any thoughts on how I can resolve? Thanks!

0 Helpful
4 REPLIES 4
alimparry
Investigator
Investigator

‎30-11-2021 07:15 PM

This isn't helping but wonder if you got it resolved - I am in exactly the same position, faceid stopped working and apple replaced. Thank you!

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Chris_B
EE Community Star
EE Community Star
In response to alimparry

‎30-11-2021 07:17 PM

@alimparry   Have you told customer service that the device was exchanged by Apple ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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alimparry
Investigator
Investigator
In response to Chris_B

‎30-11-2021 07:18 PM

No, not yet - was just wondering if it had worked.  I will do though, thanks!

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎30-11-2021 07:27 PM

@alimparry  On the iPhone 11 can you go to Settings>General>About and scroll down to Network Provider Lock.   What does it say next to it 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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