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Adding a data plan to a second Apple Watch

kerryfburn
Investigator
Investigator

Hello all

 

I have 2 x Apple Watch 7, both with an ESim capability

 

One of them is fine and has the appropriate EE ESim added to it

 

I want to purchase a second plan for the 2nd watch and despite the EE app saying it supports it when I try to purchase a 2nd plan it errors with code '012'

 

I have spoken to EE, who are basically hopeless as I have received answers from 'it cant be done' to the possibility i am misreading their own website that clearly states it is possible to purchase a 2nd plan.  I should point out this is two watches connected to my Iphone.  A configuration supported by Apple 


Has anyone been able to achieve the same or can shed any light on this.  I can attach a screenshot if that helps

 

D704058B-9F8D-4537-AE06-6745AFCFD917_1_101_o.jpeg2ABB6882-527E-4DDB-B221-3DCB6E39173B_1_101_o.jpeg49D25D0F-495E-47D8-9BF5-4D070B952C65_1_101_o.jpeg26500ED1-9F71-4C98-B7F7-EBF6D1B6D6F7_1_101_o.jpeg

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @kerryfburn

 

Welcome to the community.

 

I've sent you a private message to get some information from you.

 

Please have a look and get back to me.

 

Thanks

 

Chris