I know its not exactly the same model, but I ordered the 12 Pro Max 512gb in grey on the 27/11/20 and I still haven't received it. Today is now day 47 of waiting for delivery. At the time of order I was told 24/48hrs, this slowly crept up incrementally to 3-5 days, 7 days, 7-14 days, 14-21 days then finally within 28 days. as I said today is day 47, so to be honest, I wouldn't expect too much. With yours being a different colour and model you might get lucky, but calling the EE customer service team or asking one of the advisors on here won't help either, they all just tell you the same thing, they'll ask what model, spec and colour, then tell you orders are being processed on a first come first served basis and you'll be notified by DPD when it is ready to be shipped. I've escalated my complaint twice now, and surprisingly I've not had a call back from EE at all to deal with my dissatisfaction. They even tried blocking me from here for telling others about the saga. The whole thing has turned into a bit of a joke. This is the first time I've ordered a phone and received all my accessories i.e. case, screen and lens protection, new leads and even the new USB C 20 amp plug (that is now required and not supplied) ordered and delivered before my phone!!! What's worse is EE are still taking orders for the devices knowing full well that they cannot deliver them when promised. Anyway, hope you get yours before Christmas 2021.
