Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Mobile 4g keeps dropping out

Roar
Investigator
Investigator

‎13-01-2021 08:27 PM

My wife and I have the same issue with our EE mobile data constantly dropping out. It will struggle to load an Instagram feed for 5 minutes then it will be fine. The 4g symbol remains at the top of the screen. 

We both have different model iPhones and were with another carrier prior with no issues whatsoever. 

Any thoughts on how to fix this? Or should I just put a complaint in? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-01-2021 10:10 PM

Hi @Roar 

 

Have you checked EE Network Status Checker?

 

https://coverage.ee.co.uk/coverage/ee

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jon_K
Former EE Employee

‎14-01-2021 08:23 AM

Hi @Roar.

 

Welcome to the community.

 

Does this happen in one location or everywhere you go?

 

Jon

0 Helpful