Mobile 4g keeps dropping out

Roar
Investigator
Investigator

‎13-01-2021 08:27 PM

My wife and I have the same issue with our EE mobile data constantly dropping out. It will struggle to load an Instagram feed for 5 minutes then it will be fine. The 4g symbol remains at the top of the screen. 

We both have different model iPhones and were with another carrier prior with no issues whatsoever. 

Any thoughts on how to fix this? Or should I just put a complaint in? 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-01-2021 10:10 PM

Hi @Roar 

 

Have you checked EE Network Status Checker?

 

https://coverage.ee.co.uk/coverage/ee

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jon_K
Former EE Employee

‎14-01-2021 08:23 AM

Hi @Roar.

 

Welcome to the community.

 

Does this happen in one location or everywhere you go?

 

Jon

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