how do i find out the code to unlock my sim, on a pixel 3a

robin1952
Visitor

‎12-11-2020 06:16 PM

i had my phone reset by ee store last week. today the device asked me to restart for, i 

think updates, which i did. the phone restarted but now is locked and asking for a pin code for the sim.  i have tried 1111 and my old phone code but am now left with one try

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-11-2020 09:54 PM

Hi @robin1952 

 

It will be the pin you set to secure your device. If locked you will need another code to unlock your SIM.  

 

Please see here:

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-pin

 

Thanks



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XRaySpeX
EE Community Star
EE Community Star

‎13-11-2020 12:59 AM

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

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