full cover with free screen protection bundle, phone arrived but no bundle?

ch_87 · ‎20-09-2019

Hi, I received my new phone but should also be receiving a free screen protection bundle as I took out full cover, any idea when this will arrive?

Northerner · ‎20-09-2019

Hi @ch_87

Within 14 days.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Jon_K · ‎20-09-2019

Hi @ch_87.

Thanks for coming to the community 🙂

As @Northerner has mentioned, you will usually receive the bundle within 14 days of taking the cover.

Let us know if you don't get it within the 14 days.

Jon

ch_87 · ‎10-10-2019

Hi,

I still have not received this bundle.

thanks

claire

Leanne_T · ‎11-10-2019

Hi @ch_87

Thanks for coming back to us.

I have sent you a private message on here for some details.

Speak soon.

Leanne 🙂

Josequeen · ‎23-10-2019

I’ve had my phone for over two weeks now and still not received my screen protector or case and have had little help from the customer services on the phone. Does anyone know how to sort this?

Leanne_T · ‎23-10-2019

Hello @Josequeen

Welcome to the community.

Did you originally place your order over the phone/online or in an EE Store?

What did our Mobile Care team advise when you spoke to them?

Leanne 🙂

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full cover with free screen protection bundle, phone arrived but no bundle?