full cover with free screen protection bundle, phone arrived but no bundle?

ch_87
Investigator
Investigator

‎20-09-2019 12:40 PM

Hi, I received my new phone but should also be receiving a free screen protection bundle as I took out full cover, any idea when this will arrive? 

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎20-09-2019 12:48 PM

Hi @ch_87 

 

Within 14 days. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jon_K
Former EE Employee
In response to Northerner

‎20-09-2019 03:13 PM - edited ‎20-09-2019 03:13 PM

Hi @ch_87.

 

Thanks for coming to the community 🙂

 

As @Northerner has mentioned, you will usually receive the bundle within 14 days of taking the cover.

 

Let us know if you don't get it within the 14 days.

 

Jon

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ch_87
Investigator
Investigator
In response to Jon_K

‎10-10-2019 08:16 PM

Hi, 

 

I still have not received this bundle.

 

thanks

 

claire 

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Leanne_T
EE Community Support Team
In response to ch_87

‎11-10-2019 07:44 AM

Hi @ch_87

 

Thanks for coming back to us.

 

I have sent you a private message on here for some details.

 

Speak soon.

 

Leanne 🙂

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Josequeen
Visitor

‎23-10-2019 12:36 PM

I’ve had my phone for over two weeks now and still not received my screen protector or case and have had little help from the customer services on the phone. Does anyone know how to sort this?

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Leanne_T
EE Community Support Team
In response to Josequeen

‎23-10-2019 02:43 PM

Hello @Josequeen

 

Welcome to the community.

 

Did you originally place your order over the phone/online or in an EE Store?

 

What did our Mobile Care team advise when you spoke to them?

 

Leanne 🙂

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