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Upgraded but not received phone or any texts

Adzco
Investigator
Investigator

‎24-10-2019 06:21 PM

I upgraded to the new Google Pixel on the 17th and was told by email that I would receive it when it's released today (24th). I've not had any texts to show my order is progressing at all and my order number won't work in the order tracker. I can't see any proof on my account that I've upgraded besides an email with an order number. 

 

Any idea where it's up to and if its even being processed yet? 

 

Thanks

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎24-10-2019 07:24 PM

Hi @Adzco 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Adzco
Investigator
Investigator
In response to Northerner

‎24-10-2019 08:08 PM

Hi, 

 

As stated in my original message, the order tracker won't work with my order number, it doesn't seem to recognise it. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Adzco

‎24-10-2019 08:57 PM

@Adzco  A order number is not a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Adzco
Investigator
Investigator
In response to Chris_B

‎24-10-2019 10:18 PM

On the tracker screen it asks for an order reference number. This is the only number I have received. Where would I find a 'tracking number? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Adzco

‎25-10-2019 08:27 AM

Hi @Adzco,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

0 Helpful