friends and family voucher not working
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05-11-2021 04:08 PM
When I enter my F&F code, it's saying "Voucher not valid".
Does anyone know why this could be and what i can do to get it working.
It's no good calling Customer Services as I've tried that and they just tell me it's an "online only" redemption!!!! Frustrated!!!
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05-11-2021 04:21 PM
Hi @DJToonZ
Thanks for coming to the community.
When did you get the code?
Are you aware if the plan you are selecting is already discounted or on offer?
Thanks 🙂
Leanne.
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05-11-2021 04:27 PM
Hi,
Thanks for the reply.
I go the code today from my brother-in-law who works for openreach.
I don't believe I have any discounts already as it's an upgrade and the contract actually runs out 7th December
Thanks
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05-11-2021 04:29 PM - edited 05-11-2021 04:31 PM
Thanks @DJToonZ
The terms of the discount do advise you would need to be out of contract to use the friends and family code.
If you can try this again when you are out of contract and let me know how you get on?
Thanks.
Leanne.
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05-11-2021 04:29 PM
The plan is for a New iPhone 13 "Essential Plan"
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05-11-2021 04:31 PM
That makes sense to be honest.
It's just that when I log into MyEE, it says "Upgrade Now".
I'll wait another month.
Thanks for your help
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05-11-2021 04:32 PM
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14-12-2021 12:53 PM
Hi,
My plan has now lapsed and I still can't upgrade. Either with or without my FandF discount.
Site keeps saying "Sorry, there seems to be no plans available"
Soooooo annoying!
Cheers
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14-12-2021 03:17 PM
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16-12-2021 01:08 PM
Hi Katie
I'm not connected to a VPN.
I've tried through the App, the website and spoken to the care team
