Xbox series s gaming bundle

[James19862]

Hi I’ve recently received my Xbox series s. How do I claim my game pass ultimate if my phone is not working and won’t be able to receive any messages? 

[James_B]

Hi @James19862,

Welcome to the EE Community. 🙂

You'll need to be able to receive texts to activate your Game Pass Ultimate subscription, as a one time pin code will be sent to your phone during setup.

Do you have another phone you can out your SIM in?

Hope this helps.

James

[James19862]

Yes I’ll try the SIM card in another phone, when am I likely to receive the text message, thanks. 

[James_B]

Hi @James19862,

The team are working through orders now so you should receive your text soon if you haven't received it already.

If you visit ee.co.uk/xbox does it allow you to setup your subscription?

James

[James19862]

When I click the link it’s asking for my phone number which I’ve entered then it’s sending a pin to my phone which I can’t receive 

[James_B]

Hi @James19862,

That's right, you'll need to pop your SIM into another phone so you can receive the text to finish setting it up.

James

[James19862]

Thank you, I’ll try the sim in another phone later 

[Leanne_T]

Thanks @James19862

Let us know how you get on 🙂

Leanne. 

[James19862]

It worked perfectly, thank you for your help 😊

[Leanne_T]

Thanks for letting us know @James19862

Leanne.