Error message when trying to upgrade

[Shamim1]

Hi,

I’ve been trying to upgrade my sim only plan for the past week but to no avail. I keep getting an error message saying “Sorry! There was a problem while trying to display the page” every time I try and checkout. 

The only reason why I have to do it online is because I have a friends and family voucher code which after speaking with the sales team on 150 have advised I can only use it online. 
No one in the sales team could help me and I’m getting quite frustrated as I really want to upgrade after having bought a new phone that enables 5G but am unable to, solely due to the EE website not allowing me to. Can this issue be resolved ASAP. 

[Katie_B]

Hello @Shamim1. 

Thanks for coming to the community. 

I am sorry to hear you have not yet been able to process your upgrade. 

Please can you confirm if you have tried another browser?

Speak soon, 

Katie.

[Shamim1]

Hi Katie,

Yes, I’ve tried a new browser, I’ve tried deleting all history and cookies, even tried on my laptop but still the same issue. 

[James_B]

Hi @Shamim1,

I'm sorry to hear you're having problems upgrading online. Please get in touch with Customer Care so our Tech Gurus can report the fault with your account.

Thanks

James