Family & Friends Code Not Working

[Stephenl32]

Hi,

I have 2 lines on my account and wish to upgrade the added line, my original line has a F&F discount already applied.

When I try to apply the recently acquired code to the upgrade order there is an error message to say I have not met the conditions of the code on the new order.

Any ideas?

Thanks,

Stephen 

[Katie_B]

Hi @Stephenl32. 

Welcome to the EE Community. 

When you are trying to upgrade does the added line have an additional line discount?

This should show in a break down of the plan in your basket. 

Speak soon, 

Katie 🙂

[Stephenl32]

Hi Katie,

Yes the line has a £6.28 discount on it that I had on the £15.00 sim only plan.

I would have assumed that this would have cancelled if I upgraded to a phone + plan.

Best regards,

Stephen 

[Katie_B]

Hi @Stephenl32. 

The discount will continue. 

Katie 🙂