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29-11-2021 10:12 AM
Hi,
I have 2 lines on my account and wish to upgrade the added line, my original line has a F&F discount already applied.
When I try to apply the recently acquired code to the upgrade order there is an error message to say I have not met the conditions of the code on the new order.
Any ideas?
Thanks,
Stephen
29-11-2021 12:12 PM
Hi @Stephenl32.
Welcome to the EE Community.
When you are trying to upgrade does the added line have an additional line discount?
This should show in a break down of the plan in your basket.
Speak soon,
Katie 🙂
29-11-2021 01:04 PM
Hi Katie,
Yes the line has a £6.28 discount on it that I had on the £15.00 sim only plan.
I would have assumed that this would have cancelled if I upgraded to a phone + plan.
Best regards,
Stephen
29-11-2021 01:18 PM