ee voice annoying

bristolashley91
Established Contributor
Established Contributor

‎17-03-2021 04:31 PM

What and who is that terrible voice used on EE lately. She  sounds like a 60yr old yorkshire lady . No dis intended, but i prefer the original voice old women t-mobile uk . OMG can u get rid ee

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎17-03-2021 05:13 PM

@bristolashley91 EE have used this voice for as long as I can remember.  I’m sure it was also used on Orange.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolash91
Skilled Contributor
Skilled Contributor
In response to Chris_B

‎17-03-2021 05:22 PM

yes use be a orange voice but t-mobile voice is lot of better 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to bristolash91

‎17-03-2021 05:30 PM

In that case EE have never used the T-Mobile voice.  EE have been using this voice since 2012 on EE. T-Mobile was a separate network so had its own voice until it got shut down a year or so ago. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Chris_B

‎17-03-2021 08:24 PM

I've a feeling the voice is that of Jane Copeland, but from her samples I'm not 100% convinced.

 

https://www.beeaudio.com/narrator/jane-copland 

nick_ro
Valued Contributor
Valued Contributor
In response to bristolian

‎03-12-2021 07:53 PM

The old voice of Orange from 1994 to 2007 was by Jane Copland who is a voice over artist and has been a BBC news reader and yes she does sound like Moira Stewart who was a much more popular BBC News reader.

 

The T-Mobile voice changed a few times once in 2002 when the rebrand of One2one happened and again in 2007/8.

 

Today's voice of EE is that of Ruth Gibson who has done the Voice of Orange since 2007.

 

Yes today's voice is irritating and annoying and if BT/EE had any sense, they should use the old voice of BT (Pat whymark) which is still on 100 or bring back Jane Copland.

 

The automated services are just as important as the customer service delivered by real live agents.

 

I have worked in the voice artist industry which is why I know a lot about who's who and who did what.

 

I feel that the voice artists in use today by BT&EE are unsuitable for the many accents of the UK.

 

The previous ones were plain clear English which I'm sure everyone could understand, the BT one is a strong Scottish accent and when I was paying my bill, £53 and £63 sounded the same when it was announcing the balance. 

 

The EE Voice again uses a common Southern accent that some people in other parts of the UK or newbies to the UK would have trouble understanding.

 

But for now EE customers have to put up with Matey Tones unless BT do away with the EE brand or Ruth Gibson quits.

0 Helpful