double date not showing on my allowance

[sarahwakeford]

I have purchased a 50gb mini mifi with double data but only 50gb is showing on my allowance when it should be 100gb.  I have checked my order confirmation which says 100gb.  Is this normal for double data pay monthly?

Any help or good ways to contact EE? (site says not to phone)

[Chris_B]

@sarahwakeford   You can phone you just need to be patient when calling.  Just don’t hang up. 

[Katie_B]

Hello @sarahwakeford. 

Thanks for coming to the community.

Have you been able to speak with a member of our customer care team?

Katie 🙂

[Petersalvin]

I’m not getting double data I paid for 80gb to 160 I’m only seeing 100

[James_B]

Hi @Petersalvin,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can make sure you have been given the correct data allowance.

Thanks

James