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My EE Problem

ccllrr
Explorer

‎04-11-2021 05:27 PM - edited ‎04-11-2021 05:38 PM

I moved from PAYG to a Sim Only '5G SIM plan 24m 120GB' and agreed a price of £16 per month. I've had a lot of problems with my account since (being charged for texts, discount not applied etc etc, the person who set it up made a 'huge mess' according to the last person I spoke to at EE), however I'm told these issues should now be resolved.

 

On the Usage page in My EE, why are my unlimited texts and calls showing as 'Unidentified allowance - this is not shared'? See screenshot attached, is this normal?

6143F390-06C5-4B72-A987-CA0FC57BAFD7.jpeg

 

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎04-11-2021 05:40 PM

Well, it's true. Only data can be shared, not mins nor texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
ccllrr
Explorer
In response to XRaySpeX

‎04-11-2021 05:49 PM

I know this, but why is it showing as Unidentified Allowance?

0 Helpful
James_B
EE Community Support Team
In response to ccllrr

‎05-11-2021 08:01 AM

Hi @ccllrr,

 

Welcome to the EE Community. 🙂

 

Do you see this when you log into My EE on the web, or just in the app?

 

James

0 Helpful
beetroots
Explorer
In response to James_B

‎19-11-2021 03:36 PM

I'm on the same plan, and I get exactly the same thing showing. Both on web and in the app.

0 Helpful
Katie_B
EE Community Support Team
In response to beetroots

‎19-11-2021 03:58 PM

Hello @beetroots. 

 

Thanks for coming to the community. 

 

Have you recently moved to this plan?

 

Speak soon, 

 

Katie.

0 Helpful
beetroots
Explorer
In response to Katie_B

‎19-11-2021 07:56 PM - edited ‎19-11-2021 07:57 PM

Hi

 

@Katie_B  yes I get have only been on this plan (and with EE)  since the end of October.

0 Helpful
James_B
EE Community Support Team
In response to beetroots

‎20-11-2021 09:41 AM

Hi @beetroots,

 

Are you able to use your allowances as normal?

 

James

0 Helpful