Re: EE won't block IMEI of stolen phone
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19-11-2021 05:46 PM - edited 19-11-2021 05:48 PM
Hi Leanne, I have the same problem. I bought an iPhone 13 from Apple and am using a sim only contract. I want to blacklist the IMEI to prevent usage. I have proof of purchase. I cannot get anyone to assist me - I am told that since I didn't purchase from EE there is nothing that can be done. I called Apple and they said it is absolutely the responsibility of your carrier.
Why is this so difficult? Nobody wants to make money from stolen property, surely?
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20-11-2021 09:17 AM
Hi @bogie67
How long did you use the SIM only plan on EE before you device was lost/stolen?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
