Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re: EE won't block IMEI of stolen phone

bogie67
Visitor

‎19-11-2021 05:46 PM - edited ‎19-11-2021 05:48 PM

Hi Leanne, I have the same problem. I bought an iPhone 13 from Apple and am using a sim only contract. I want to blacklist the IMEI to prevent usage. I have proof of purchase. I cannot get anyone to assist me - I am told that since I didn't purchase from EE there is nothing that can be done. I called Apple and they said it is absolutely the responsibility of your carrier. 

 

Why is this so difficult? Nobody wants to make money from stolen property, surely? 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎20-11-2021 09:17 AM

Hi @bogie67 

 

How long did you use the SIM only plan on EE before you device was lost/stolen?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful