double date not showing on my allowance

sarahwakeford
Visitor

‎28-06-2020 05:44 PM

I have purchased a 50gb mini mifi with double data but only 50gb is showing on my allowance when it should be 100gb.  I have checked my order confirmation which says 100gb.  Is this normal for double data pay monthly?

Any help or good ways to contact EE? (site says not to phone)

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎28-06-2020 07:30 PM

@sarahwakeford   You can phone you just need to be patient when calling.  Just don’t hang up. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎29-06-2020 09:20 AM

Hello @sarahwakeford. 

 

Thanks for coming to the community.

 

Have you been able to speak with a member of our customer care team?

 

Katie 🙂

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Petersalvin
Visitor
In response to Chris_B

‎20-05-2021 05:26 PM

I’m not getting double data I paid for 80gb to 160 I’m only seeing 100

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James_B
EE Community Manager
EE Community Manager
In response to Petersalvin

‎21-05-2021 07:53 AM

Hi @Petersalvin,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care so a member of the team can make sure you have been given the correct data allowance.

 

Thanks

 

James

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