didnt get my reference number

[KirstyCee]

hi there 

i ordered a phone yesterday as i was due an upgrade done this over live chat.

got a confirmation email but no email way reference number. i have checked junk/spam and theres nothing.

is there anyway i can find out if its on its way.

just in case im not going to be in.

thanks

kirsty

[Katie_B]

Hello @KirstyCee. 

Thanks for ordering with us. 

Did your confirmation email have an order number at the top?

What phone did you order?

Speak soon, 

Katie 🙂

[KirstyCee]

No was just my account number. 

[Leanne_T]

Morning @KirstyCee

Thanks for coming back to us.

What phone did you order?

Have you now received an email about your order?

Thanks 🙂

Leanne.

[KirstyCee]

Huawei p30 pro

And no email yet.

I did manage to speak to someone on live chat said would be here today but
just so i can track it incase im not going to be in.

Thanks
Kirsty

[Leanne_T]

Hi @KirstyCee

Thanks for coming back to me.

Which colour and size did you order?

You will receive an email or text from DPD to let you know when the phone is due to be delivered.

Leanne 🙂

[KirstyCee]

Colour was auroa blue if thats how you spell it haha and size ive no idea.

I havent received anything from them yet either.

Thanks
Kirsty

[Leanne_T · Accepted solution]

Thanks, spot on I know which one you mean @KirstyCee 🙂

I would suggest giving us a call on 150 and the team will check the order for you and give you an update, they may also be able to provide the tracking number for you 🙂

Let me know how you get on.

Leanne.

[KirstyCee]

Got it sorted n got my phone.

I now just need to sort the deal I got.
It's not what the person said it would be on live chat. Sent email of the
transcript to the person I was talking to today's boss. And he was meant to
phone me earlier on today but haven't had a call.

Thanks for your help.

Kirsty