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I ordered iPhone 13 pro max

Mannaa1
Visitor

‎23-11-2021 05:02 PM

Hi there I ordered a phone but I haven’t got the order reference number how can i get it or how can i know if my order was successful 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎23-11-2021 06:36 PM

@Mannaa1  Have you checked your spam folder ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
markdtp
Explorer

‎23-11-2021 06:47 PM

I did the same online and I didn’t receive any confirmation either and in My EE there is no indication that my order went through!!!

 

Guess I will have to call EE!!

0 Helpful
SaraCaroline
Visitor

‎23-11-2021 06:49 PM - last edited on ‎23-11-2021 06:59 PM by EE Community Moderator

I’ve got the exact same problem going on. I’ve had no emails from yourselves since you took the £30 from my account at the end of last week. My email address is xxxxxxx@xxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to markdtp

‎24-11-2021 08:07 AM

Hi @markdtp,

 

Have you checked your spam/junk email folder?

 

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to SaraCaroline

‎24-11-2021 08:09 AM

Hi @SaraCaroline,

 

Welcome to the EE Community. 🙂

 

If payment has been taken, your order has been successful. Did you order a phone that is on back order?

 

James

0 Helpful