I ordered iPhone 13 pro max

[Mannaa1]

Hi there I ordered a phone but I haven’t got the order reference number how can i get it or how can i know if my order was successful 

[Chris_B]

@Mannaa1  Have you checked your spam folder ?  

[markdtp]

I did the same online and I didn’t receive any confirmation either and in My EE there is no indication that my order went through!!!

Guess I will have to call EE!!

[SaraCaroline]

I’ve got the exact same problem going on. I’ve had no emails from yourselves since you took the £30 from my account at the end of last week. My email address is xxxxxxx@xxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[James_B]

Hi @markdtp,

Have you checked your spam/junk email folder?

James

[James_B]

Hi @SaraCaroline,

Welcome to the EE Community. 🙂

If payment has been taken, your order has been successful. Did you order a phone that is on back order?

James