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data use on my tablet which I have paid for

janine10
Visitor

I have finished paying for my tablet, alongside my mobile.    I pay by DD and the new monthly DD reflects that I am paying only for the mobile.    But I cannot seem to use the tablet out of my home - is that because I have no data allowance on it?   Do I need to have a new contract for the tablet just to use it away from home?  Thank you for your help. Janine 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hi @janine10 

 

If I am understanding your post correctly, you have cancelled your tablet's mobile data subscription and are only now paying for a mobile phone plan.

 

If so, then your tablet will not have a mobile data facility so will only work using WiFi.

 

You may be able to use your mobile as a WiFi hotspot that your tablet connects to, or you could potentially have a SIM-only plan for your tablet.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@janine10  until you give notice to terminate any contract on EE it will change to a 30 day rolling contract once it reaches the minimum term.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Hi @janine10 

 

If I am understanding your post correctly, you have cancelled your tablet's mobile data subscription and are only now paying for a mobile phone plan.

 

If so, then your tablet will not have a mobile data facility so will only work using WiFi.

 

You may be able to use your mobile as a WiFi hotspot that your tablet connects to, or you could potentially have a SIM-only plan for your tablet.