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cancel my phone line

jimmylim
Visitor

Hi ,

May i know how to cancel my mobile line due to ending contract please .

Thank you 

 

Regard 

Chong 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@jimmylim  You can call customer services todo this.  If you are moving to a different network and you want to keep your number you can request your PAC code to move your number to that network by texting PAC to 65075. you then give that code to the other network and this will terminate your contract with EE.  Or if you don’t want to keep your number you can request your STAC code and this will not move your number to that network and will terminate your contract with EE once you give the STAC code to the other network. 

do you want to stay with EE ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@jimmylim  You can call customer services todo this.  If you are moving to a different network and you want to keep your number you can request your PAC code to move your number to that network by texting PAC to 65075. you then give that code to the other network and this will terminate your contract with EE.  Or if you don’t want to keep your number you can request your STAC code and this will not move your number to that network and will terminate your contract with EE once you give the STAC code to the other network. 

do you want to stay with EE ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.