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can I add an apple watch to my existing monthly contract

Timbogg
Investigator
Investigator

‎19-04-2020 06:11 PM

finding that i am just going round and round on the website , my apple watch has broken and i would like to buy a new one off EE  and add this to my existing contract is this possible.

 

Thanks Tim 

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎19-04-2020 06:23 PM

@Timbogg   Sorry that’s not possible as EE only sell the Apple Watch with a contract.  You’ll need to purchase one outright elsewhere to use your existing contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Timbogg
Investigator
Investigator
In response to Chris_B

‎19-04-2020 06:27 PM

No sorry i have been misunderstood happy to have a contract with my apple watch its just that it keeps thinking i want to upgrade early when all i want to do is add it on.

 

hope that makes sense or do i need another phone line and then also add the watch.

 

currently have a iphone xs with EE.

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Chris_B
EE Community Star
EE Community Star
In response to Timbogg

‎19-04-2020 06:35 PM - edited ‎19-04-2020 06:36 PM

@Timbogg   So you have a broken Apple Watch and you want to add another Apple Watch that has its own contract but still pay for the original Apple Watch contract.  Is that right ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Timbogg
Investigator
Investigator
In response to Chris_B

‎19-04-2020 06:59 PM

Hi Chris 

 

no sorry i have an existing mobile contract with EE , i had brought my own Apple  watch that has now stopped working and rather than pay to get it fixed ( estimated cost was high for a series 2 ) i wanted then to get a contract apple watch with EE.

 

my issue is do i have to go through all the same information and fill out all the forms with EE credit checks , address email etc that i did when i joined EE just under 4 years ago or can this extra cost be added to my current billing.

 

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Timbogg

‎19-04-2020 08:58 PM

@Timbogg  If you want to get a new Apple Watch via EE you can get one just login to your EE account and add the device you want.  You’ll also need to terminate the old contract for the old Apple watch by call customer service to give notice.  You could when you call to terminate that contract request the Apple Watch via customer services.   The cost of the new Apple Watch will be added to your current tariff. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
LisaKay
Investigator
Investigator
In response to Timbogg

‎24-06-2020 01:14 PM

I'm having the same problem, every time I click on the watch option it takes me to the accessory add on and upgrade page. Frustrating. Did you manage to add one in the end?

0 Helpful
Leanne_T
EE Community Support Team
In response to LisaKay

‎24-06-2020 01:56 PM

Hi @LisaKay

 

Thanks for posting.

 

I have answered your other post here.

 

Leanne 🙂

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