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Unable to transfer my number

ShaunT90
Visitor

‎24-06-2020 11:03 AM

Hi I have recently ordered a sim deal with 100gb data. On checkout I entered my PAC code to transfer my number. 

The sun has arrived and the number has not been transferred and the sim plan is showing as 50gb not the 100gb plan I picked. 

I have gone to the transfer my number page and entered my details but an error saying the PAC code is not valid comes up. 

can you help me please

0 Helpful
2 REPLIES 2
James_B
EE Community Support Team

‎24-06-2020 12:20 PM

Hi @ShaunT90,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care. They'll be happy to make sure you are on the correct plan and your number transfer is underway.

 

Thanks

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎24-06-2020 02:59 PM

The wrong data is a common known fault. Phone CS to get it corrected.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful