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brand new 4GEE wifi miniwont stay turned on

danny156
Explorer

‎05-02-2021 09:22 AM

hi, i have just purchased an EE wifi mini wifi dongle  but it wont stay turned on despite being left on charge all night , any ideas? thanks in advance 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-02-2021 09:38 AM

Do you get a connection thro' it? The lights go out after a bit to conserve the battery but it's still active.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
danny156
Explorer
In response to XRaySpeX

‎05-02-2021 10:30 AM

hi, thanks for the reply, it seems the unit is faulty, thanks.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to danny156

‎05-02-2021 11:07 AM

Hi @danny156,

 

Welcome to the EE Community. 🙂

 

Does your device work when connected to the mains charger?

 

Thanks

 

James

0 Helpful