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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

awaiting order

I ordered the iPhone pro 12 in pacific blue on my UA upgrade on the 2nd of December 2020 can you please tell me when is the likely delivery date 

Terry78 by Investigator
  • 461 Views
  • 5 replies
  • 0 Helpful

Returning phone for repair

How am I supposed to provide a booking form with the return? Also how am I expected to package the phone securely for collection, in the box? just the phone? Nothing is explained in the message confirming the repair return.

Junious by Visitor
  • 580 Views
  • 1 replies
  • 0 Helpful

New apple watch

Hi. I’ve been trying to purchase an Apple Watch to add to my EE sim only but when ordered it thinks it’s an up grade. 

Paulstan by Visitor
  • 380 Views
  • 1 replies
  • 0 Helpful

Pixel 4a upgrade with Free TV

Hi All Took  the Pixel 4a out with the free TV on November 24th, was previously told the delivery text was 15-30 days. And if nothing by 29/12/2020 to message back. Do I just wait for the delivery text or do I need to claim the gift via a link. EE su...

maq74 by Visitor
  • 435 Views
  • 2 replies
  • 1 Helpful

Resolved! SIM type change and process

I have a new handset which requires a different size SIM. What process do I need to follow to get a new SIM in new handset and what is maximum cost and gap in service for this? Thanks 

Joeyo by Visitor
  • 1419 Views
  • 2 replies
  • 2 Helpful

iPhone 12 Pro

I upgraded on Sunday to the iPhone 12 Pro 128GB in silver and was advised it would arrive today (Tuesday 29th). Having looked at the tracking, I can’t even see its been dispatched. Please can someone tell me what’s going on and when I can expect my n...

Fcookxx by Visitor
  • 440 Views
  • 2 replies
  • 0 Helpful

My swap sim is not working

Hello, my phone was stolen and I got a new SIM card to replace it on a new phone. It says no service. I tried turning off and on again my phone, cleaning the SIM card and putting it back on.  

MYRTOK by Explorer
  • 564 Views
  • 3 replies
  • 0 Helpful

Why can't I reply to a text message from a friend?

Hi, I am currently abroad on lockdown but can use my UK mobile to send and receive messages. This always works with the exception of one UK number. I can receive texts from this friend's number without a problem but when I try and send a message back...

No order reference number

I have got my confirmation email from EE after purchasing an iPhone 11, this email includes my account number. However I do not have my order reference number so I have no way to track my phone delivery. How can I access my order reference number?