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SIM type change and process

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Joeyo
Visitor

‎29-12-2020 05:22 PM

I have a new handset which requires a different size SIM. What process do I need to follow to get a new SIM in new handset and what is maximum cost and gap in service for this? Thanks 

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XRaySpeX
EE Community Star
EE Community Star

‎29-12-2020 05:26 PM

@Joeyo : Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will be posted to you. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎29-12-2020 05:26 PM

@Joeyo : Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will be posted to you. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎30-12-2020 08:27 AM

Hi there @Joeyo

 

Thanks for coming to the community.

 

If you follow @XRaySpeX advice and order the replacement SIM card by selecting the reason as a new device, you should not be without service.

 

Once the replacement arrives by post, you will need to register this at https://myaccount.ee.co.uk/app/activate-sim.

 

Thanks 🙂

 

Leanne.